Contact & Support¶
We're here to help you succeed with Cracktrader. Get support, report issues, or share feature requests through the channels below.
Getting Help¶
Technical Support¶
For technical issues, configuration problems, or usage questions:
📧 Email: support@cracktrader.com 🕐 Response Time: Within 24 hours for priority issues
Feature Requests¶
Have ideas for new features or improvements?
📧 Email: features@cracktrader.com 📝 Include: Detailed description of the feature and your use case
Bug Reports¶
Found a bug? We want to fix it quickly:
📧 Email: bugs@cracktrader.com 📋 Include: - Steps to reproduce the issue - Expected vs. actual behavior - System information (OS, Python version) - Relevant configuration details - Log files (if applicable)
Documentation Feedback¶
Help us improve the documentation:
📧 Email: docs@cracktrader.com
Include: - Which page needs improvement - What information is missing or unclear - Suggestions for better organization
Community¶
Discord Server¶
Join our community for: - Strategy discussions - Performance tips - Community support - Product updates
🔗 Join: discord.gg/cracktrader
Newsletters¶
Stay updated with: - New feature announcements - Market insights - Trading tips - Technical updates
📰 Subscribe: newsletter@cracktrader.com
Business Inquiries¶
Enterprise Solutions¶
For enterprise deployments, custom integrations, or bulk licensing:
📧 Email: enterprise@cracktrader.com 📞 Call: Schedule a call through our website
Partnerships¶
Interested in partnerships or integrations?
📧 Email: partnerships@cracktrader.com
Response Times¶
| Priority | Response Time | Resolution Time |
|---|---|---|
| Critical (Production Down) | 2 hours | 24 hours |
| High (Major Feature Broken) | 8 hours | 72 hours |
| Medium (Minor Issues) | 24 hours | 1 week |
| Low (Enhancements) | 48 hours | Next release |
What to Include in Support Requests¶
To help us assist you quickly, please include:
System Information¶
- Operating system and version
- Python version
- Cracktrader version
- Exchange(s) being used
Problem Description¶
- What you're trying to accomplish
- What you expected to happen
- What actually happened
- Steps to reproduce
Configuration¶
- Relevant configuration settings (remove sensitive data)
- Strategy code (if applicable)
- Error messages or logs
Environment¶
- Are you using sandbox/testnet?
- Live trading or backtesting?
- Single exchange or multi-exchange?
Before Contacting Support¶
- Check Documentation: Review relevant documentation sections
- Search Known Issues: Check our knowledge base for common problems
- Try Sandbox Mode: Test your setup in sandbox/testnet mode first
- Update Version: Ensure you're using the latest version
Emergency Contact¶
For critical production issues affecting live trading:
📧 Emergency Email: emergency@cracktrader.com 📱 Emergency Line: +1-XXX-XXX-XXXX (24/7 for enterprise customers)
Critical issues are defined as complete system failures preventing all trading activity.
Note: This is a commercial product. Community support and free resources are available, but priority support is provided to licensed users.